Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Help Center
  1. Help Center
  2. Support

Support

Internal Requests

  • Report a Security Problem

    Flag a security incident or vulnerability

  • Create post incident review

    Request the creation of a post incident review document for major incidents to analyze and document the incident details, resolution steps, and lessons learned.

  • Report an Issue

    Get assistance for general IT problems.

Powered by Jira Service Management
{"xsrfToken":"cca6a57dde6b3fb4acdd41433c4a4aa21a74b681_lout","branding":{"id":"1","key":"sup","name":"Support","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#008a72","headerLinkHoverBGColor":"#008a72","headerBadgeColor":"#008a72"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/7ac5c36f-271d-44ae-ba56-791c7efe568a/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2MDM4MzljOC1kNGUxLTQwYWItOTNlMC0yYTU0MDgzOGE0OTYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjdhYzVjMzZmLTI3MWQtNDRhZS1iYTU2LTc5MWM3ZWZlNTY4YSI6WyJyZWFkIl19LCJleHAiOjE3NjgyMjc0NjgsIm5iZiI6MTc2ODIyNjg2OH0.V09s1kJBxAHDlswvxOVXa5hmJN3NJYfKYO_zEbPay-8&client=603839c8-d4e1-40ab-93e0-2a540838a496&mode=fit","logoId":"7ac5c36f-271d-44ae-ba56-791c7efe568a","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#809aff","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/118f20b9-e723-458d-a868-c5dfc32bb0fa/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2MDM4MzljOC1kNGUxLTQwYWItOTNlMC0yYTU0MDgzOGE0OTYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjExOGYyMGI5LWU3MjMtNDU4ZC1hODY4LWM1ZGZjMzJiYjBmYSI6WyJyZWFkIl19LCJleHAiOjE3NjgyMjc0NjgsIm5iZiI6MTc2ODIyNjg2OH0.m36Yyp5po6IgG7Kbcj5YL2oMznvetUvVJY4OHOrz0AY&client=603839c8-d4e1-40ab-93e0-2a540838a496&height=300&mode=fit","bannerMediaApiFileId":"118f20b9-e723-458d-a868-c5dfc32bb0fa","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"sup","projectId":10563,"serviceDeskId":1,"name":"Support","description":"","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"151","name":"Create post incident review","descriptionHtml":"","callToAction":"Create post incident review","introHtml":"<p>Request the creation of a post incident review document for major incidents to analyze and document the incident details, resolution steps, and lessons learned.</p>","icon":10972,"iconUrl":"https://help.support.treatment.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10972","groups":[6],"key":""},{"id":"150","name":"Get IT help","descriptionHtml":"<p>If you are experiencing an problem with our services, please</p>","callToAction":"Get IT help","introHtml":"<p>Get assistance for general IT problems and questions.</p>","icon":10844,"iconUrl":"https://help.support.treatment.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10844","groups":[1],"key":""},{"id":"14","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10839,"iconUrl":"https://help.support.treatment.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10839","groups":[1],"key":""},{"id":"17","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10852,"iconUrl":"https://help.support.treatment.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10852","groups":[1],"key":""},{"id":"183","name":"Report a Security Problem","descriptionHtml":"","callToAction":"Report a Security Problem","introHtml":"<p>Flag a security incident or vulnerability</p>","icon":10854,"iconUrl":"https://help.support.treatment.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10854","groups":[6],"key":""},{"id":"118","name":"Report an Issue","descriptionHtml":"","callToAction":"Report an Issue","introHtml":"<p>Get assistance for general IT problems.</p>","icon":10824,"iconUrl":"https://help.support.treatment.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10824","groups":[1,6],"key":""},{"id":"5","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10830,"iconUrl":"https://help.support.treatment.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10830","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"Common Requests"},{"id":6,"name":"Internal Requests"}],"orderMapping":{"1":[150,118,14,17],"40":[119],"6":[183,151,11,118,119,12,18]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"5fe15b44-42a2-3aaf-ab2a-2ba7717acf25","appLinkName":"","appLinkUrl":"","spaceKey":"SUP","spaceName":"Support","spaceUrl":"","isServer":false},"labels":[],"projectKey":"SUP","serviceDeskId":1,"kbLinkDomainURLs":["https://treatment.atlassian.net","https://help.support.treatment.com"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SUP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2MDM4MzljOC1kNGUxLTQwYWItOTNlMC0yYTU0MDgzOGE0OTYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwNTYzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjgyMjgwNjgsIm5iZiI6MTc2ODIyNjg2OCwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.OcY3nBJ1nuXWZ3A466Vlg61CUpQtGrVwzFWB75AZZ9w","targetCollection":"upload-project-10563","endpointUrl":"https://api.media.atlassian.com","clientId":"603839c8-d4e1-40ab-93e0-2a540838a496","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"sharedPortal":{"name":"Help Center","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://treatment.atlassian.net/wiki","kbLinkDomainURLs":["https://treatment.atlassian.net","https://help.support.treatment.com"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=treatment","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"cca6a57dde6b3fb4acdd41433c4a4aa21a74b681_lout","baseUrl":"https://help.support.treatment.com/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://treatment.atlassian.net","onDemand":true,"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"603839c8-d4e1-40ab-93e0-2a540838a496","fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"403c61aac6cd4129aafe997915ccd4b1","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":true,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":true},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://treatment.atlassian.net","edition":"premium","anonymousEnabled":true,"requestIntroEnabled":true}