Help Center
  1. Help Center
  2. Support

Support

Common Requests

  • Get IT help

    Get assistance for general IT problems and questions.

  • Report an Issue

    Get assistance for general IT problems.

  • Licensing and billing questions

    Choose this if you have questions about licensing or billing.

  • Other questions

    Don't see what you're looking for? Select this option and we'll help you out.

Powered by Jira Service Management
{"xsrfToken":"fccff31412e01d200f5a6653e6bbb9d971d9c0bd_lout","branding":{"id":"1","key":"sup","name":"Support","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#008a72","headerLinkHoverBGColor":"#008a72","headerBadgeColor":"#008a72"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/7ac5c36f-271d-44ae-ba56-791c7efe568a/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2MDM4MzljOC1kNGUxLTQwYWItOTNlMC0yYTU0MDgzOGE0OTYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjdhYzVjMzZmLTI3MWQtNDRhZS1iYTU2LTc5MWM3ZWZlNTY4YSI6WyJyZWFkIl19LCJleHAiOjE3NTI2NTc1MjEsIm5iZiI6MTc1MjY1NjkyMX0.cZQQCtsDlL82uSj-iCJ3tx2Ov6eOLW2eBOzwu1i6rbc&client=603839c8-d4e1-40ab-93e0-2a540838a496&mode=fit","logoId":"7ac5c36f-271d-44ae-ba56-791c7efe568a","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#809aff","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/118f20b9-e723-458d-a868-c5dfc32bb0fa/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2MDM4MzljOC1kNGUxLTQwYWItOTNlMC0yYTU0MDgzOGE0OTYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjExOGYyMGI5LWU3MjMtNDU4ZC1hODY4LWM1ZGZjMzJiYjBmYSI6WyJyZWFkIl19LCJleHAiOjE3NTI2NTc1MjEsIm5iZiI6MTc1MjY1NjkyMX0.WfNWEXLQujH8uG8z2aBXp5R8E8n5PgIIkYluHZLNXyE&client=603839c8-d4e1-40ab-93e0-2a540838a496&height=300&mode=fit","bannerMediaApiFileId":"118f20b9-e723-458d-a868-c5dfc32bb0fa","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"sup","projectId":10563,"serviceDeskId":1,"name":"Support","description":"","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"151","name":"Create post incident review","descriptionHtml":"","callToAction":"Create post incident review","introHtml":"<p>Request the creation of a post incident review document for major incidents to analyze and document the incident details, resolution steps, and lessons learned.</p>","icon":10972,"iconUrl":"https://help.support.treatment.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10972","groups":[6],"key":""},{"id":"150","name":"Get IT help","descriptionHtml":"<p>If you are experiencing an problem with our services, please</p>","callToAction":"Get IT help","introHtml":"<p>Get assistance for general IT problems and questions.</p>","icon":10844,"iconUrl":"https://help.support.treatment.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10844","groups":[1],"key":""},{"id":"14","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10839,"iconUrl":"https://help.support.treatment.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10839","groups":[1],"key":""},{"id":"17","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10852,"iconUrl":"https://help.support.treatment.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10852","groups":[1],"key":""},{"id":"183","name":"Report a Security Problem","descriptionHtml":"","callToAction":"Report a Security Problem","introHtml":"<p>Flag a security incident or vulnerability</p>","icon":10854,"iconUrl":"https://help.support.treatment.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10854","groups":[6],"key":""},{"id":"118","name":"Report an Issue","descriptionHtml":"","callToAction":"Report an Issue","introHtml":"<p>Get assistance for general IT problems.</p>","icon":10824,"iconUrl":"https://help.support.treatment.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10824","groups":[1,6],"key":""},{"id":"5","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10830,"iconUrl":"https://help.support.treatment.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10830","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"Common Requests"},{"id":6,"name":"Internal Requests"}],"orderMapping":{"1":[150,118,14,17],"40":[119],"6":[183,151,11,118,119,12,18]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"5fe15b44-42a2-3aaf-ab2a-2ba7717acf25","appLinkName":"","appLinkUrl":"","spaceKey":"SUP","spaceName":"Support","spaceUrl":"","isServer":false},"labels":[],"projectKey":"SUP","serviceDeskId":1,"kbLinkDomainURLs":["https://treatment.atlassian.net","https://help.support.treatment.com"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SUP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2MDM4MzljOC1kNGUxLTQwYWItOTNlMC0yYTU0MDgzOGE0OTYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwNTYzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTI2NTgxMjEsIm5iZiI6MTc1MjY1NjkyMX0.mW0MVyNIg0gw6-jnOyHEG4SHP0GegPtieH0EbGgNYGc","targetCollection":"upload-project-10563","endpointUrl":"https://api.media.atlassian.com","clientId":"603839c8-d4e1-40ab-93e0-2a540838a496","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"sharedPortal":{"name":"Help Center","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://treatment.atlassian.net/wiki","kbLinkDomainURLs":["https://treatment.atlassian.net","https://help.support.treatment.com"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=treatment","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"fccff31412e01d200f5a6653e6bbb9d971d9c0bd_lout","baseUrl":"https://help.support.treatment.com/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://treatment.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"603839c8-d4e1-40ab-93e0-2a540838a496","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"d35b68af55134fa19a6332b7c9188836","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":true,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":true},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}